An Amplified Terms of Reference Essay Example | Topics and Well Written Essays - 2000 words

An Amplified Terms of Reference - Essay Example The paper evaluates the views in three articles to determine the probable choice for a small private physician. The articles cover the benefits and the challenges facing the implementation of EHRs. Key points covered include the probability of quality healthcare, and patients’ privacy. Evaluation of the articles results reveal that implementation of medical health records would be advantageous to a private physician. 1. Background, Sponsor and Problem AT& T organization is a very busy public hospital whose main business is to offer orthopedic services. Due to the large number of customers visiting the hospital every day, the medical records for all the patients continue to pile, considering that the same medical information is being filed manually. Because of this, the Front Office Receptionist continues to have a hard time each day trying to manually open the different folders carrying patients’ the files. Being as hard as that, it implies that the delivery of the serv ices in the hospital does not occur in a satisfactory manner (Selg & Rihel, 2007). The problem of doing the service delivery manually in the hospital has had far-stretching effects to both the hospital and the clients. For the hospital, the slow service delivery has constantly jeopardized the customer relations aspect of the organization. This is because when a client visits the hospital and takes the whole day waiting for the staff to retrieve his or her files and go through the records, next time, he or she will opt to a different hospital. For the clients on the other hand, someone with a critical health condition may not be saved just because his or her medical records are lost. Therefore, the absence of efficient medical coding can worsen the conditions of the patient. The problem resulting from the absence of medical coding system in the hospital mainly affects the Front Office Receptionist. This is because the front office receptionist is the person who is responsible for the production of the medical information for the different clients getting into the hospital. There are a lot of consequences if the problem is ignored. By ignoring the problem, it is very likely that the service delivery in the hospital will continue to be slow. The amount of work for the front office receptionist will continue to increase, and become too much for him or her. This means that the receptionist will be straining each day, trying to serve all the clients. This is not healthy for the receptionist. The hospital will generate less than the expected income. This is because it will not serve the clients in a proper rate (Heerkens, 2002). Voice of the Customer Analysis or Market Analysis is also evident as far as this problem is concerned. With the absence of the medical coding equipment in the hospital, the customers continue to complain that they do not receive the services in a satisfactory manner. Some complain that their records occasionally get lost. Others say that they have to queue for long hours before they can be attended to, while other still complain of their medical documents which have been torn or soiled. 2. Practical Outcomes for Client The research method used is the analysis of some case article evaluating the health sector in the United States. EHRs method of storing patient information will assist the medical institutions enhance their control over the revenue. Revenue enables organizations